We will be pleased to assist you in any way we can while you are renting your home through us. 

Please familiarise yourself with the information below.

General Enquiries

General Enquiries

If you have an enquiry during your tenancy, you should get in touch with us immediately.

Please call our office or use this form


Should you wish to report an issue requiring maintenance or repair, please do so using this form.

Some general Do's and Don'ts


  • Make sure you understand the terms and conditions of the Tenancy Agreement.
  • Make sure, on moving in, you check the inventory carefully before signing it.
  • Ensure all relevant utility companies open accounts for you at the address of the property you are renting.
  • Ensure the Council open a Council Tax account for you.
  • Get yourself a TV license.
  • Return all keys in your possession at the end of the tenancy.
  • Ensure that your rent reaches us each month by the due date.
  • Advise Royal Mail, your bank, employers and other relevant organisations of your new address.
  • Report any maintenance problems or repairs to us immediately using this form.
  • Ask us about absolutley anything that is concerning you, or with which you require help.

Do not:

  • Attempt to alter the terms and conditions of your Tenancy Agreement.
  • Move out or leave the property vacant for a long period of time without advising us.
  • Expect to use your deposit as your last month's rent. This is not permitted.
  • Take in paying 'guests or sublet the property. This is not permitted.
  • Attempt to keep any animal or bird without our express consent, in writing.
  • Re-decorate or carry out maintenance, repairs/renewals without obtaining our permission in writing.
  • Install any satellite dish or telecommunications services without contacting us first and obtaining our written permission.
  • Try to refuse reasonable access to your Landlord, to us as managing agent, or to members of our maintenace team or other tradesmen sent by us or by the Landlord. We will always give a minimum of 24 hours notice and make every effort to arrange a time that is convenient to you.
Access to the property

Access to the property

You are entitled to what is referred to as 'quiet enjoyment' of the property you are renting. This means that neither the Landlord nor we will disturb you unnecessarily. There are, however, two specific instances in which you must collaborate in permitting access:

Inspecting the property

From time to time, either we or your Landlord may wish to visit the property to check on its condition, or to assess matters requiring maintenance. You may not refuse this, but we will always contact you well in advance and arrange a date and time that are convenient to you.

Access for maintenance

If the property requires repair or maintenance, you must allow access to our maintenance team, or to other authorised tradesmen, both to assess the work and to carry it out. Again, while you may not refuse this, we will always consult you and arrange a date and time that will be convenient to you.

When your tenancy ends

When your tenency ends, we will carry out a final inspection of the property, checking its condition against the inventory that was compiled and which you signed when you moved in. 

We are checking that you are leaving the property in a satisfactory condition and that there are no breakages or damage. If you have broken or damaged anything during the tenancy, please fix it or replace it with a similar item of similar quality and design before we carry out this final check. 

Please also ensure the property is being left clean and tidy.

Your Landlord, through us as agent, will be entitled to make deductions from your deposit for any breach of your tenancy obligations or excess wear and tear and damage to the property.

However, if there are no dilapidation's or deductions to be made, we will return your deposit in fullshortly after you vacate the property. 

Your deposit

Your deposit

At the time that your tenancy commenced, we took a deposit from you. We are required by law to register your deposit within 14 days with an authorised Deposit Scheme, and to give you full details of that scheme.

No interest is payable on the deposit, as this is used by the Scheme to cover its running costs. 

At the end of your tenancy, if you and we, on behalf of your Landlord, agree that all of your deposit should be returned, or agree between us on deductions due to cover damage or dilapidations, we will then inform the Scheme. They will then return your deposit, or the portion you have agreed, to you. This will usually be arranged through us and should be completed within 10 days of the end of your tenancy.

If there is a dispute over whether the Landlord is fairly entitled to make a deduction, the Scheme will retain the deposit in full until TDS (Tenancy Deposit Scheme) , the authorised Dispute Resolution Service to which we subscribe, will adjudicate.


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