As a firm licensed by the National Approved Letting Scheme, Ariston Property Ltd aims to provide the highest standards of service to all landlords and tenants.
However, to ensure that your interests are safeguarded, we have instituted the following procedure for addressing any complaint you may have.
If you consider that you have a grievance, please write in teh first instance to our Managing Director, Mr Antony Karageorghis.
Mr Antony Karageorghis
528-530 Hornsey Road
Your complaint will be acknowledged in writing within 3 working days, and will then be investigated carefully following our in'house procedure. We will then respond to you in writing, within 21 days, detailing the conclusion we have reached as a result of our investigation. If any action is due as a result of the conclusion, we will communicate clearly with you as to our intentions.
Should we require more than 21 days in which to complete our investigation, we will advise you in writing of this, and furnish you with a revised response date.
If you are dissatisfied with the result of our internal investigation, please contact our External Consultant, Mr Philip Bowden.
Mr Philip Bowden
9 Allonby Way
The External Consultant will review your complaint and write to you, as well as to us, with his conclusion. It is our normal practice to adhere to any conclusion reached by our External Consultant. (Please note that while we take the independence and conclusions of our External Consultant extremely seriously, his role is that of a consultant engaged by us.)
If you remain dissatisfied by the conclusions reached by our internal investigation and by the investigation of the External Consultant, you may refer your complaint to wholly independent The Property Ombudsman.
The Property Ombudsman
43-55 Milford Street