Comments and Suggestions
We want to continue to provide our clients with an outstanding service and are always delighted to hear your comments and suggestions. If you want to tell us about something that has impressed you or any comments and feedback you may have, please write to us at:

Customer Care Section
Ariston Property Agents
530 Hornsey
Road London N19 3QN
or
email: customercare@aristonproperty.co.uk

Ariston Property - Customer Care Policy

We hope that you never have any reason to complain, but if you do, we will investigate your complaint quickly and fairly.

We work hard to maintain our reputation for excellent service and
good value, with principles of fairness, honesty and openness but we also understand that sometimes things don't go as planned or
misunderstandings sometimes happen. Outlined below is our complaint procedure.

Step oneIf you have a concern or complaint the simplest and quickest way is to take it up with the person concerned, in most cases they will be able to help resolve the issue for you.

Step twoIf you are still dissatisfied, put your concerns in writing outlining
the facts as clearly as possible including important dates and the
names of the people you have spoken to and we will aim to respond to your complaint within twenty eight days. Hopefully we will be able to resolve the issue within that time frame, if however, we are unable to put things right straight away we will keep you informed of the progress.

Step threeIn the unlikely event we still cannot reach an agreement with you
regarding your complaint, we will send you a final response.

Step fourIf we have investigated your complaint all the way through our
internal complaints handling procedure and sent you a final response and you are still not happy, you may be able to have your complaint investigated by an independent government backed scheme called The Property Ombudsman [TPO]. The TPO is impartial and would conduct their own independent investigations.

You can put your complaint to:
The Property Ombudsman
Beckett House
4 Bridge Street
Salisbury
Wiltshire SP1 2LX
Tel: 01722 333306
Fax: 01722 332296
Email: admin@tpos.co.uk

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